WorkCover Medical Certificates are written by legally qualified medical practitioners in relation to an injury sustained during the course of employment. There are currently two valid names for medical certificates that are acceptable for use, a Prescribed Medical Certificate (PMC) and a WorkCover Medical Certificate (WMC). The name PMC is being phased out with the introduction of the WMC from 1 January 2009, because this form will no longer be prescribed. However the contents of the both the PMC and WMC remain the same. For the purposes of this website, all reference will be made to the medical certificate as the WMC.
Electronic medical certificates (ePMC)
PLEASE NOTE: System changes to update the name of the medical certificate issued electronically (ePMC) may take some time to change over. Until such time as this update occurs, all electronic certificates issued as Prescribed Medical Certificates will remain valid.
In conjunction with medical software vendors, WorkCover has developed an electronic WorkCover Medical Certificate (ePMC) which enables a simple electronic process that integrates with the doctors business practices. The ePMC is saved directly to the patient database and securely emailed to WorkCover SA for processing. A fee is paid for each ePMC received via the prescribed email format. For providers who do not want to use the email facility, the ePMC can be printed from the patient’s record and given to the patient, as with the original paper version.
The South Australian ePMC takes advantage of software developed for the Health Insurance Commission’s Public Key Infrastructure and utilises a digital certificate issued by the Health eSignature Authority (HeSA). WorkCover utilises our private key to unlock the ePMC. If we cannot open the ePMC using this key, we know that the ePMC has potentially been tampered with and we will contact you directly. This process ensures security in transmission.
Note: WorkCover’s public key must be installed on your computer using the instructions provided to you by your software vendor. If this key is not installed you will not be able to email the e to WorkCover.
The following medical patient software applications contain an ePMC function:
- Medical Director
- Med Tech 32
- ZedMed
- Genie.
ePMC via Medical Director
WorkCover has developed an ePMC facility within Medical Director 2. You will need a minimum of Medical Director (version 2.76). First install the Medical Director program and then run the WorkCover set up files. Detailed installation instructions, security features and operating instructions are available from Medical Director.
We are currently working with Medical Director to ensure the ePMC facility will also be available in MD3. If you have upgraded from MD2 and lost the ePMC facility please contact WorkCover on (08) 8233 2452 for a manual based work around.
For technical and upgrade support contact the Medical Director Help Desk on 1300 788 802.
ePMC via MedTech32
The ePMC facility is available in MedTech32. If you would like to have this facility installed in your practice network please contact MedTech's Helpdesk on 1800 148 165 or email details to their helpdesk.
ePMC via Zedmed
The ePMC facility is available in Zedmed. If you would like to have this facility installed in your practice network please contact ZedMed on 1800 646 114 or email details to ZedMed.
ePMC via Genie
The ePMC facility is available in Genie. If you would like to have this facility installed in your practice network please contact Genie Solutions' South Australian Agent on 7127 1440 or email genie@konos.com.au. For the latest news or updates regarding Genie software, log on to their website at www.geniesolutions.com.au.
Patient software Security Certificate upgrade notification for June 2007
The emailing of ePMCs from your clinic to WorkCover relies on an encryption certificate (PKI certificate). For security reasons the encryption certificate expires every two years. The next expiry date is 30 June 2007. At this time a new certificate will need to be installed into your software to enable your practice to continue to use the ePMC email facility and to be paid the fee. Advice and instructions detailing the upgrade process will be made available prior to the certificate expiry date by your software vendors.
Features, tips and techniques
For additional ePMC information, read features, tips and techniques.
ePMC via this website
You can lodge a form directly from this website. To use the ePMC facility within our website you need to obtain a unique username and password. Complete the ePMC application form and return it to us. We will contact you with your unique login details.
Note: A completed ePMC does not mean that a claim has been made. To lodge a claim the injured worker must fill out a WorkCover Claim Form.
Enter ePMC
Paper certificate
The pad version is available for those doctors who wish to continue to hand write certificates. This method does not attract a fee. Requests for pads of WorkCover Medical Certificates must be in writing on letterhead stating the name and provider number of the doctor. These requests can be posted to WorkCover or faxed to (08) 8233 2466.
Contact details
For any enquiries regarding electronic certificates (ePMCs) please contact:
WorkCover SA
100 Waymouth Street
ADELAIDE SA 5000
Telephone: 13 18 55