Having trouble getting into the secure site area to make transactions or view your information?
Passwords
Do you have a user name and a password?
You can register with us as a secure site user by filling in the user registration form and returning it with your details to WorkCover.
Have you forgotten your password?
Phone our Service Centre on 13 18 55 to reset your password. To ensure your privacy, you will have to verify your identify. Please note that new passwords can not be given over the phone.
You have an existing password, but you want to change it.
It is a good idea to do this from time to time for security reasons. Use your existing password to get into the secure area, go to the menu items, then click on 'change password' to do this online.
Quick checks
If you have the correct user name and password but can not enter the secure site - and you still can not gain entry - check the following common problems:
- Are you connected to the internet?
- Try a different website (for example www.abc.net.au) to verify if you are connected to the internet.
- Try the same page again.
- Sometimes your connection is slow or overloaded. Press the F5 refresh key to reload the page.
Telephone help
If you are still having problems call our Service Centre on 13 18 55 to talk to someone who can help.